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Shipping Information

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will arrange to collect them (the whole order) and give a full refund. Or we will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing.

Delivery Information

Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.

We pride ourselves in quick and accurate turn around times. Most orders ship the same day or next day when placed on the internet. Our standard shipping is via the US Post Office, Priority Mail.

Actual shipping charges may apply.

Back Orders

We make every attempt to have all items in stock. However, in the event an item is in back-order, it will be shipped as soon as possible by our standard shipping method. We are not able to back order an item that sells for less than 15.00 us dollars.

Canadian Orders

The recipient of our product is responsible for all duties and taxes. Mail orders received from Canada must be paid by International Money Order or by Credit Card, where exchange rates are automatically calculated.

REELBAIT® Shipping prices are in US dollars and are as follows:

US orders .01 - 15.00 = 5.95
Canada orders .01 - 15.00 = 29.95


US orders 15.01 - 30.00 = 6.95
Canada orders 15.01 - 30.00 = 30.95


US orders 30.01 to 50.00 = 7.95
Canada orders 30.01 to 50.00 = 31.95


US orders 50.01 to 75.00 = 9.95
Canada orders 50.01 to 75.00 = 33.95


US orders 75.01 to 100.00 = 11.95
Canada 75.01 to 100.00 = 35.95


US orders 100.01 to 125.00 = 12.95
Canada orders 100.01 to 125.00 = 36.95


US orders 125.01-200.00 = 14.95
Canada orders 125.01-200.00 = 38.95


US orders 200.01 and over = 16.00
Canada orders 200.01 and over =40.00

For Canadian orders of small items (all items must fit within a video box or regular shipping rates apply) you may also choose this SPECIAL button upon checkout (no tracking and no insurance is provided) this rate = 19.95
NOTE ONLY FOR ORDERS SHIPPING TO CANADA

Should you be charged more at check out, please rest assured any variations will be adjusted

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively,

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